Terms and Conditions

Welcome to Get Going with Nadia!

Get Going with Nadia is operated by Nadia Ismail (sole trader).

References to ‘we’, ‘us’, and ‘our’ refer to Nadia Ismail trading as Get Going with Nadia.

Please read these Terms and Conditions carefully before using our website or engaging with any of our coaching or retreat services.

By accessing our website, booking a session, or purchasing any programme, you agree to the following terms.

1. Agreement to Terms

By accessing or using our website or services, you agree to be bound by these Terms and Conditions.
If you do not agree with these terms, please do not use our website or purchase any services.

2. Services Provided

Get Going with Nadia provides:

- 1:1 coaching (including RESET, The Life Rewire Accelerator™, Discovery sessions, and other packages)

- Group coaching and courses

- Workshops and virtual events

- Retreats and travel-based coaching experiences

All coaching is designed for personal development and mindset growth. Coaching is not therapy, and services do not replace medical, psychological, or legal advice.

3. Client Responsibilities

By purchasing any service or retreat, you agree to:

- Attend sessions on time and communicate promptly if rescheduling is required (minimum 24 hours’ notice).

- Take full responsibility for your own progress, decisions, and results.

- Engage respectfully with Nadia Ismail and any group members (where applicable).

- Refrain from recording or sharing confidential session content without written consent.

Your results depend on your own participation, openness, and commitment to applying the tools and insights provided.

4. Payments and Refunds

Coaching Programmes (Non-Retreat Services)

All coaching sessions, packages, and digital courses are non-refundable once payment has been made or the programme has begun.

You may request to defer your start date once (within three months), subject to availability and written approval.

Payment plans must be honoured in full. If you choose to discontinue participation early, any remaining balance will still be payable.

Discovery calls and one-off sessions (e.g. “One Goal, One Belief” or 90-Minute Deep Dive) are non-refundable and non-transferable once booked.

Sessions must be used within the agreed coaching timeframe and do not roll over beyond the programme end date unless agreed in writing.

Retreats and Travel-Based Programmes

All retreat bookings are made with Nadia Ismail trading as Get Going With Nadia.

All retreat deposits are non refundable.

Once a place is booked and payment is received whether deposit or full, all payments are non refundable for any reason including illness, personal circumstances, travel disruptions or changes of plan.

If you are unable to attend, you may transfer your place to another suitable participant with written approval from Get Going With Nadia. It is the participant’s responsibility to find a replacement. An administration fee may apply.

If Get Going With Nadia must cancel or postpone a retreat for any reason, you will be offered either a full refund of the retreat package payment or the option to transfer your payment to a future retreat. This refund does not include flights or travel related expenses.

Get Going With Nadia is not responsible for any costs incurred due to travel cancellations, accommodation changes or external supplier issues.

All participants must take out comprehensive travel insurance that covers trip cancellation, medical needs, travel delays and all activities included in the retreat.

Full Retreat Terms and Conditions apply to all retreat bookings and can be viewed here.

5. Programme Delivery

All 1:1 and group coaching sessions are delivered online via Zoom unless otherwise agreed in writing.

It is your responsibility to ensure a stable internet connection and a quiet, private environment for each session.

Unused sessions will expire at the end of the agreed coaching period unless otherwise arranged.

6. Intellectual Property

All materials, resources, and digital content provided by Get Going with Nadia (including but not limited to worksheets, videos, journals, reflection prompts, and online course materials) remain the intellectual property of Nadia Ismail.

You may not reproduce, share, or resell any materials without prior written consent.

7. Limitation of Liability

While every effort is made to ensure a high-quality experience, results are not guaranteed.

By participating, you acknowledge that coaching outcomes depend on your own effort, choices, and engagement.

Get Going with Nadia will not be held liable for any indirect, incidental, or consequential losses arising from your use of our services.

8. Cancellations and Rescheduling

If you need to reschedule a session, at least 24 hours’ notice is required.

Cancellations made with less than 24 hours’ notice will be forfeited and counted as a used session.

Repeated short-notice cancellations may result in loss of access to ongoing coaching without refund.

9. Confidentiality

All coaching conversations are confidential. Your personal information and any shared materials will not be disclosed to third parties, except where legally required (e.g., safeguarding concerns).

10. Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our services or legal obligations.

The most current version will always be available on our website.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.

Any disputes shall fall under the exclusive jurisdiction of the UK courts.

12. Contact

For any questions or concerns, please contact:

📧 [email protected]
🌐 www.getgoingwithnadia.com

Business Address:

44 Stephenson Mews
Stevenage
SG2 8UW
United Kingdom