Privacy Policy

Welcome to Get Going with Nadia!

Get Going with Nadia is operated by Nadia Ismail (sole trader).
For the purposes of UK GDPR, the data controller is Nadia Ismail (trading as Get Going with Nadia).

We value your privacy and are committed to protecting your personal data.

This policy explains how we collect, use, and store your information when you visit our website, book a session, or participate in our coaching or retreat services.

1. Information We Collect

We may collect and store the following personal information when you interact with our website or services:

Contact details:

Name, email address, phone number, and postal address (where applicable).

Booking and payment details:

Information you provide when purchasing coaching, programmes, or retreats. Payments are processed securely via third-party providers (such as Stripe, PayPal, or other invoicing tools).

Coaching-related information:

Notes or details you choose to share during sessions, questionnaires, or onboarding forms.

Marketing data:

Preferences for receiving communications, updates, and newsletters.

Technical data:

Information such as IP address, browser type, and cookies to help us improve website performance and user experience.

2. How We Use Your Information

Your data is used to:

- Deliver our coaching, courses, and retreats.

- Communicate with you about bookings, session details, and updates.

- Process payments and manage your account.

- Send newsletters, event invitations, or marketing communications (only if you’ve opted in).

- Improve our website, services, and client experience.

- Comply with legal and tax obligations.

- Any sensitive or wellbeing-related information you choose to share is provided voluntarily and is only used to deliver the coaching service.

We will never sell or rent your information to third parties.

3. Data Sharing

We only share personal information where necessary to deliver our services, for example:

- Payment processors (Stripe, PayPal, or similar) for secure transactions.

- Email, booking and CRM platforms (e.g. Calendly, Hubspot, or Skool) used to manage communication.

- Legal or regulatory bodies, if required by law.

Each third-party provider we use complies with data protection regulations.

4. Data Storage and Security

Your data is stored securely using password-protected and encrypted systems.

We limit access to your data to only those who need it for legitimate business purposes.

While we take appropriate precautions, no online transmission or storage system is 100% secure, and you acknowledge that you provide your data at your own risk.

Some of our third-party providers may process data outside the UK. Where this occurs, appropriate safeguards (such as Standard Contractual Clauses) are used to ensure your data remains protected.

5. Cookies and Analytics

We may use cookies or tracking tools (such as Google Analytics or Meta Pixel) to understand how visitors use our website and to improve performance.
You can adjust your browser settings to disable cookies if you prefer not to share this data.

6. Data Retention

We keep client records only as long as necessary for business, legal, or tax purposes.

For coaching clients, personal data (e.g. forms and session notes) is typically retained for up to seven years after the coaching relationship ends, after which it is securely deleted.

7. Your Rights (Under UK GDPR)

You have the right to:

- Request access to your personal data.

- Ask for corrections to any inaccurate or incomplete information.

- Request deletion of your personal data (where legally permissible).

- Withdraw consent to marketing at any time by clicking “unsubscribe” or contacting us directly.

- Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data rights have been breached.

8. Children’s Privacy

Our services are designed for adults. We do not knowingly collect or store personal data from individuals under 18 years of age.

Contact Us

If you have any questions about how your data is handled, please contact us at [email protected].

Data Controller:
Nadia Ismail (sole trader)
Trading as Get Going with Nadia

Business Address:
44 Stephenson Mews
Stevenage
SG2 8UW
United Kingdom